We want you to be satisfied with your purchase. All refund and return procedures follow the same rules set in our Terms and Conditions.
Eligibility for Returns
You may request a return if:
— The product arrives damaged, defective, or incorrect.
— You notify us of any damage or missing items within 24 hours of delivery.
— For change-of-mind returns, you contact us within 14 days of receiving the item.
— The item is unused, in its original condition, and in its original packaging (unless the issue concerns a damaged or defective item).
Custom-made or personalised items cannot be returned unless faulty.
Return Process
To initiate a return, you must:
— Contact us at sales@nadihai.co.uk with your order number and a description of the issue.
— Provide photos if the item is damaged or defective.
— Wait for return instructions before sending anything back.
Unauthorised returns may not be accepted.
Refund Method
Refunds are issued:
— To the original payment method
— After the returned item is inspected and approved
— Within the timeframe outlined in our Terms and Conditions
Shipping costs are refundable only if the product was defective or the wrong item was delivered.
Non-Returnable Items
As stated in the Terms and Conditions, the following cannot be returned:
— Used items
— Items not in original condition
— Custom or made-to-order items engraved, or personalised items are non-refundable unless defective.
— Items returned outside the approved period (including those beyond the 14-day return window)
Exchanges
For exchanges, contact sales@nadihai.co.uk.
Full information on all terms is available in our Terms & Conditions. (ссылка на словах Terms & Conditions ). – Ссылка на страницу Terms and Conditions