Last updated: 20 November 2025
These Terms and Conditions govern your use of www.nadihai.co.uk and all purchases made through the website. By accessing this site or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please refrain from using the website.
1. About Us — Business Identity
Nadihai is a UK-based business specialising in yoga mats and related accessories.
You can reach us at:
📧 sales@nadihai.co.uk
🌐 www.nadihai.co.uk
2. Order Process — Formation of Contract
All orders placed through the website are subject to acceptance under these Terms.
After placing an order, you will receive an email acknowledging receipt — this is not an order acceptance.
A binding contract is formed only once your items are dispatched.
We reserve the right to reject or cancel any order at our discretion, including but not limited to:
— Stock unavailability
— Pricing or description errors
— Delivery restrictions
— Suspected fraud or misuse
Orders may be subject to manual verification. We may request additional information to confirm identity or payment details.
3. Products — Variations, Accuracy and Information Disclaimer
Minor variations in appearance, texture, or colour may occur due to production processes or differences in display settings. These do not affect product performance.
Please note:
— All dimensions and weights are approximate
— Colours may differ slightly from images
— Photos are for illustrative purposes only
Custom-made, personalised, or engraved items (including studio orders or individual designs) may show small differences between batches. Such variations are not considered defects.
We reserve the right to correct any typographical, clerical, descriptive, or pricing errors without liability.
This also applies to:
— Blog articles
— Yoga guidance and educational content
— Informational materials, tips, and recommendations
All text and content on the website are provided for general information only.
They are not medical, therapeutic, or professional advice.
Nadihai accepts no responsibility for injuries, discomfort, or issues resulting from performing exercises, following suggestions, or using any techniques described on the site.
Always consider your personal health and consult a qualified professional if needed.
4. Prices and Payment — Currency and Charges
Prices are displayed in GBP (£). Delivery charges apply unless otherwise stated.
Accepted payment methods include:
— Debit/credit cards
— PayPal
— Stripe
— Direct bank transfer based on an issued invoice (available upon request)
If a pricing error is discovered before dispatch, we will contact you. You may choose to continue at the corrected price or cancel the order.
If we cannot reach you, the order will be cancelled and refunded.
International buyers are responsible for any customs duties or local taxes.
Refunds are issued to the original payment method. Nadihai is not responsible for delays caused by banks or payment processors.
Delivery — Times, Responsibility and Risk
We deliver within the UK, Ireland, and most of Europe. Worldwide shipping may be arranged upon request.
Estimated Delivery Times
— UK mainland: 3–5 days
— Ireland & Europe: 7–14 days
Orders placed before 11:00 AM (UK time) are normally dispatched the next working day. Orders placed after this time are dispatched within two working days.
Tracking Information
Tracking details are available upon request.
If you would like to receive a tracking link for your shipment, please contact us at sales@nadihai.co.uk.
Packaging and Dispatch
All parcels are securely packaged to minimise the risk of damage in transit.
We may use third-party fulfilment partners, warehouses, or courier companies to process and deliver orders.
Delivery Delays
We cannot be held responsible for delays caused by:
— courier services
— customs processing
— weather conditions
— strikes or force majeure events
— any circumstances beyond our control
Risk of Loss
Risk transfers to you once the parcel is delivered to the address you provided at checkout.
Missed Delivery or Incorrect Address
If delivery fails due to an incorrect address or if the courier makes two unsuccessful attempts, the parcel will be returned to us. You may then choose to:
— Pay for redelivery, or
— Receive a refund minus the original shipping cost
Lost or Damaged Parcels
If your parcel arrives damaged, or if an item is missing, please notify us within 24 hours with photos and order details.
Claims submitted after this period may not be accepted.
If a parcel is declared lost by the courier, we will offer:
— A replacement, or
— A full refund
Customs, Duties & Import Taxes
International customers are responsible for any customs fees, duties, or import taxes charged by their local authorities. These charges are not included in product or shipping prices.
6. Fulfilment by Third Parties — Delivery and Logistics
Some orders may be shipped directly by authorised fulfilment partners or warehouses.
Your personal data is shared only as necessary for delivery and handled according to our Privacy Policy.
7. Returns and Refunds — Consumer Rights and Exceptions
We want you to be satisfied with your purchase. All refund and return procedures follow the same rules set in our Terms and Conditions.
Eligibility for Returns
You may request a return if:
— The product arrives damaged, defective, or incorrect.
— You notify us of any damage or missing items within 24 hours of delivery.
— For change-of-mind returns, you contact us within 14 days of receiving the item.
— The item is unused, in its original condition, and in its original packaging (unless the issue concerns a damaged or defective item).
Custom-made or personalised items cannot be returned unless faulty.
Return Process
To initiate a return, you must:
— Contact us at sales@nadihai.co.uk with your order number and a description of the issue.
— Provide photos if the item is damaged or defective.
— Wait for return instructions before sending anything back.
Unauthorised returns may not be accepted.
Refund Method
Refunds are issued:
— To the original payment method
— After the returned item is inspected and approved
— Within the timeframe outlined in our Terms and Conditions
Shipping costs are refundable only if the product was defective or the wrong item was delivered.
Non-Returnable Items
As stated in the Terms and Conditions, the following cannot be returned:
— Used items
— Items not in original condition
— Custom or made-to-order items engraved, or personalised items are non-refundable unless defective.
— Items returned outside the approved period (including those beyond the 14-day return window)
Exchanges
For exchanges, contact sales@nadihai.co.uk.
8. Liability — Legal Limits and Disclaimers
We take reasonable steps to secure your data and protect your order.
However, we are not liable for unauthorized access unless caused by our negligence.
To the fullest extent permitted by law, Nadihai is not liable for:
— Indirect or consequential losses
— Issues resulting from reliance on website content
— Temporary site unavailability or technical issues
— Improper storage, handling, or use of products after delivery
All yoga, wellness, and practice-related content is for general information only.
It is not medical advice and should not be used as a substitute for professional guidance.
9. Intellectual Property — Copyright and Use
All text, photos, graphics, and branding on this website are the property of Nadihai or licensed to us.
They may not be reproduced or reused without written permission.
10. Third-Party Content — External Links Disclaimer
We may include links or embedded content from third parties.
We are not responsible for the availability, accuracy, or practices of external sites.
11. Website Use — Restrictions and Conduct
You agree not to:
— Use the site unlawfully or misleadingly
— Overload or disrupt servers
— Attempt unauthorised access to data or systems
We may suspend or terminate access for breaches of these Terms.
12. Governing Law — Jurisdiction
These Terms are governed by the laws of England and Wales.
All disputes fall under the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms — Version Control
We may update these Terms at any time.
Changes do not apply retroactively to past orders.
Continued use of the website confirms acceptance of the current Terms.
14. Contact — How to Reach Us
For questions or support:
📧 sales@nadihai.co.uk
🌐 www.nadihai.co.uk